Team Agreement  团队协议

BUSMGT 711: MANAGING PEOPLE AND ORGANISATIONS
BUSMGT 711：人员和组织管理

2025, Quarter 2, Cohort 22
2025 年第 2 季度第 22 批

Due date:        Week 3 (One day after your allocated stream workshop)
截止日期：第 3 周 （分配的流程研讨会后一天）

Submission Instructions:        Submission is via Canvas by 23.59
提交说明： 通过 Canvas 提交，截止日期为 23.59

Contributes:        No allocated marks but is a compulsory non assessed assessment.
贡献：没有分配分数，但是是强制性的非评估评估。

Team Name: Coconut Crushers
队伍名称：椰子粉碎机

Team Members:  团队成员：

For each of the sections and questions below work through these as a team . Put your answers in bold and highlighted in yellow e.g. Our meetings will be on Thursday 9am via zoom. All team members must agree to the decisions made.
对于以下每个部分和问题，请团队协作完成。请将答案加粗并用黄色突出显示，例如： 我们的会议将于周四上午 9 点通过 Zoom 举行 。所有团队成员必须同意所做的决定。

1. Shared Values:  共同价值观：

• What will be the core values that your team adheres to throughout the Mikes Bikes simulation experience?
  在整个 Mikes Bikes 模拟体验中，您的团队将坚持哪些核心价值观？
  team growth and individual growth. “What we learn, is what we earn”
  团队成长和个人成长。“学以致用”

2. Criterion for Success  成功标准:

• What are your goals in terms of the success of your company in the Mikes Bikes Simulation?
  就贵公司在 Mikes Bikes 模拟中的成功而言，您的目标是什么？

• higher SHV and market share
  更高的 SHV 和市场份额
• maintaining a good supportive team
  保持良好的支持团队
• each member has an overall understanding of all the roles
  每个成员对所有角色都有全面的了解

• What grade is your team aiming for when completing the group Mikes Bikes related assessments?
  在完成小组 Mikes Bikes 相关评估时，您的团队的目标是获得什么成绩？

• A

• What other goals have you set for yourself as a team?
  作为一个团队，您还为自己设定了什么其他目标？

• using active listening skill while working with team members
  与团队成员合作时运用积极的倾听技巧
• effective and efficient communication in and outside the team
  团队内外有效高效的沟通
• Think more comprehensively
  思考得更全面
• acquire better communication skills, empathy and problem-solving abilities.
  获得更好的沟通技巧、同理心和解决问题的能力。
• Learn to observe and analyze statements and complete various profit calculations before making decisions based on what they have learned
  学会观察和分析报表，并完成各种利润计算，然后根据所学知识做出决策

3. General Communication Protocols
   通用通信协议:

• What is your preferred method of communication (e.g. e-mail, phone, text, WhatsApp, WeChat, face-to-face etc.) in order to inform each other of meetings, updates, reminders and problems?
  您喜欢通过什么沟通方式（例如电子邮件、电话、短信、WhatsApp、微信、面对面等）来互相告知会议、更新、提醒和问题？
  e-mail for formal announcement
  正式公告的电子邮件

Wechat group   微信群
face-face for group discussion
面对面进行小组讨论

• Set response times expected (example: texts to be responded to within 4 hours; e-mail within 24 hours etc.)
  设置预期的响应时间（例如：4 小时内回复短信；24 小时内回复电子邮件等）

• within 24 hours each member can send a chat through the group chat
  24小时内每个成员可以通过群聊发送聊天
• mentioned member needs to respond immediately
  提到的成员需要立即回应
• from 8 a.m - 11.00 p.m. chats need to be responded within 2 hours
  上午 8 点至晚上 11 点的聊天需要在 2 小时内回复
• If a team member is unable to respond to messages for a relatively long period of time, it is advisable to inform them in advance.
  如果团队成员较长时间无法回复消息，建议提前通知他们。

4. Meeting Protocols   会议协议:

• Set a meeting day and time that will be used if a meeting outside of  the time allocated during TBLs for Mikes Bikes is needed. All team members should agree to be available at this time either virtually or face to face.
  设定会议日期和时间，以便在 Mikes Bikes 的 TBL 时间之外召开会议时使用。所有团队成员应同意在此时间参加线上或线下会议。

- Offline meeting: Every Tuesday 16.30 - 18.30
- 线下会议：每周二 16:30 - 18:30

- Virtual meeting: flexible upon members availability and agreements
- 虚拟会议：根据成员的可用性和协议灵活调整

• Who is responsible for setting the meeting agenda? The CEO or the CFO or another team member? Or will this be done collectively at the beginning of each meeting?
  谁负责制定会议议程？CEO、CFO 还是其他团队成员？还是每次会议开始时集体制定？
  - Meeting agenda will be set by the CEO and respectively chosen by the CEO
  - 会议议程由首席执行官制定并分别由首席执行官选择
• What advance preparation is expected of each of the team members?
  每个团队成员需要做哪些提前准备？

 CEO：the subject of the meeting
CEO：会议主题

 Other members: follow the subject and  think about the detailed infrastructure
其他成员：继续主题，思考详细的基础设施

• What strategies have you put in place for encouraging/including ideas from all team members?
  您采取了哪些策略来鼓励/吸收所有团队成员的想法？

-Pre-Meeting Prep: Agendas are shared 24 hours in advance. This allows all members to formulate/prepare and submit ideas beforehand.
会前准备：议程提前24小时共享。这样所有成员就可以提前制定/准备并提交想法。

-Structured Brainstorming: Meetings are open by the CEO and followed by each member sharing their thoughts on the agenda without interruption. This prevents dominant personalities from overshadowing quieter members.
-结构化头脑风暴：会议由首席执行官主持，之后每位成员畅所欲言，分享对议程的看法，不受干扰。这可以防止强势成员的发言掩盖了较为内敛的成员的意见。

-Idea Affirmation Framework: Acknowledge contributions explicitly, this reinforces psychological safety and motivates participation.
- 想法肯定框架：明确承认贡献，这可以加强心理安全并激励参与。

• How will your team encourage critical and constructive discussions?
  您的团队将如何鼓励批判性和建设性的讨论？

Role-Based Critical Thinking: Assign rotating roles like “Devil’s Advocate” or “Risk Analyst” to systematically pressure-test proposals. This normalizes constructive dissent as part of the process, not personal conflict.
基于角色的批判性思维：指派轮换角色，例如“魔鬼代言人”或“风险分析师”，系统地对提案进行压力测试。这将使建设性异议成为流程的一部分，而非个人冲突。

After key decisions, the team should conduct a 15-minute reflection using “Start/Stop/Continue” to evaluate discussion effectiveness and inclusivity.
在做出关键决策后，团队应使用“开始/停止/继续”进行 15 分钟的反思，以评估讨论的有效性和包容性。

By blending structured processes with cultural norms that emphasize respect and curiosity, we aim to create an environment where diverse ideas thrive and critical thinking drives better outcomes.
通过将结构化流程与强调尊重和好奇心的文化规范相结合，我们旨在创造一个多元化思想蓬勃发展、批判性思维带来更好结果的环境。

• What decision-making procedure will your group use? Majority vote/ Consensus?
  你们小组将采用什么决策程序？多数表决还是共识？

We will strive to reach consensus in decision-making discussions and retain the CEO's maximum decision-making power. When there is a big disagreement, the CEO has the right to propose a voting method to assist in the final decision.
我们将努力在决策讨论中达成共识，并保留 CEO 的最大决策权。当出现重大分歧时，CEO 有权提出投票方式，协助最终决策。

• How will your team keep itself on track during meetings to ensure effectiveness as well as efficiency
  您的团队如何在会议期间保持正轨以确保有效性和效率
  (so addressing each of the agenda items within the specified time frame)?
  （从而在规定的时间范围内解决每个议程项目）？

In the early stage of the meeting, the CEO will form the meeting process according to the draft report content submitted by each department, and each department should complete the report within the specified time during the meeting, and reserve ten minutes for summarizing and answering questions after the report.
会议前期，CEO 会根据各部门提交的报告草稿内容形成会议流程，各部门应在会议规定时间内完成报告，并预留十分钟进行报告后的总结和答疑。

HR, as the moderator of the meeting, is responsible for guiding the process and time control.
HR 作为会议主持人，负责引导会议进程和时间控制。

• What are your expectations regarding attendance and punctuality?
  您对出勤率和准时性有何期望？

– Attend meetings on time and give advance notice of late or absence.
– 准时参加会议，迟到或缺席请提前通知。

– Attendance is required in order to meet certain standards. For example, reaching a minimum of 5.
– 出勤率必须达到一定标准。例如，至少达到5分。

– If our member is always late, that will have a negative effect on the team’s efficiency and morale.
– 如果我们的成员总是迟到，那会对团队的效率和士气产生负面影响。

• What (if any) constitutes a good reason for missing a  meeting?
  什么（如果有的话）可以构成缺席会议的正当理由？

– Health issues(sickness,going to see doctor)
– 健康问题（生病、去看医生）

– Urgent cases(personal reasons)
– 紧急情况（个人原因）

– Other work schedules or important matters with advance approval.
– 经事先批准的其他工作安排或重要事项。

• Set a procedure that, prior to ending a meeting, reviews each member’s commitments before the next meeting and/or rollover
  制定一个程序，在会议结束前审查每个成员在下次会议和/或续会之前的承诺

– Use the last 10 minutes of the meeting to explain each person's role and responsibilities.
– 利用会议的最后 10 分钟解释每个人的角色和职责。

– Set clear deadlines and write them down in the meeting notes.
– 设定明确的截止日期并将其写在会议记录中。

– Send out the meeting minutes as soon as possible to maintain transparency and accountability.
– 尽快发送会议记录，以保持透明度和责任感。

5. Conflict Management  冲突管理:

• What strategies have you put in place to ensure cooperation and equal distribution of tasks?
  您采取了哪些策略来确保合作和平等分配任务？

• Each member has to be held accountable for their assigned roles and responsibilities by fulfilling their check list before attending every group meeting. The checklist should be finish their works by the CEO pre-meeting;
  每位成员必须在参加每次小组会议前完成各自的检查清单，以履行其分配的角色和职责。检查清单上的工作应在 CEO 会前完成；
• Every member should actively listen, give  feedbacks or give a confirmation after a member explains their ideas;
  每个成员都应积极倾听，并在成员阐述自己的想法后给予反馈或给予确认；
• If any members are lost and confused, they should openly talk in the group and/or seek for outside support, such as asking our designated mentor or other third parties.
  如果任何成员感到迷茫和困惑，他们应该在小组中公开讨论和/或寻求外部支持，例如询问我们指定的导师或其他第三方。

• How will your team handle dysfunctional conflict? (Not dealing with conflict is not an option)
  你的团队将如何处理功能失调的冲突？（不处理冲突不是一种选择）

• Being aware if a conflict arises, such as not finding a solution after debating, not understanding each other;
  意识到是否发生了冲突，例如争论后找不到解决方案，彼此不理解；
• Going back to the root of the conflict, write it down (helps with visualizing the problem), and discuss it over again;
  回到冲突的根源，把它写下来（有助于形象化问题），并再次讨论；
• STOP the discussion, take a breather and continue;
  停止讨论，稍事休息，然后继续；
• seeking help from our designated mentors.
  寻求我们指定导师的帮助。

• How will your team handle a member who is not making sufficient effort to conscientiously master their Mikes Bikes role?
  您的团队将如何处理没有付出足够努力认真掌握 Mikes Bikes 角色的成员？

• talk one by one with a team member, looking for what the root cause or the obstacle is, then discuss it within the group to reach an agreement.
  与团队成员逐一交谈，寻找根本原因或障碍，然后在小组内讨论以达成一致。

• What will your team do if a member misses a deadline or hands in incomplete or poor-quality contribution to your group assessments?
  如果成员错过截止日期或提交不完整或质量低劣的小组评估报告，您的团队会怎么做？

• 1. Find out the reason why such a situation happens through effective communication with this team member.
  1.通过与该团队成员进行有效的沟通，找出发生这种情况的原因。

Possible reasons:  可能的原因：

external: the workload of the task is too much for the individual to accomplish within the time limit
外部：任务工作量太大，个人无法在规定时间内完成

internal: lack of self-discipline
内部：缺乏自律

• 2. Set a Recovery Plan, ensuring the team can still meet the final submission deadline.
  2. 制定恢复计划，确保团队仍然能够在最终提交期限前完成。

Decide how to handle the missing or low-quality work
决定如何处理缺失或低质量的工作

 e.g., redistribute tasks, offer help to revise, or extend internal deadlines.
例如，重新分配任务、提供修改帮助或延长内部期限。

• 3. Prevent similar problems in the future.
  3.防止将来发生类似问题。

Possible methods:  可能的方法：

Track team members’ work progress regularly.
定期跟踪团队成员的工作进度。

Highlight and make sure everyone understands the agreed responsibilities and timeline.
强调并确保每个人都了解商定的责任和时间表。

• What is a team member to do if he/she cannot complete the agreed upon work?
  如果团队成员无法完成约定的工作该怎么办？

• Tell other team members as soon as possible.
  尽快告知其他团队成员。
• Explain reasons why the work cannot be completed.
  解释工作无法完成的原因。
• Show responsibility.  展现责任感。
• Propose solutions: e.g., complete the work together with another team member.
  提出解决方案：例如，与另一个团队成员一起完成工作。

Collaborations with other teams
与其他团队的合作

Students must not cooperate or collaborate with other Mikes Bikes teams in anyway. This includes agreeing on prices, product development, market sharing or any other aspect of the simulation that would result in an unfair  advantage over teams not included in the collusion. Such activities are illegal in the ‘real world’ and are considered illegal in the ‘simulation’. This would be considered as ‘unauthorized collaboration’ and would be considered as being academic misconduct. The consequences of such action will include a grade adjustment and an Academic Integrity investigation.
学生不得以任何方式与其他 Mikes Bikes 团队合作或协作。这包括在价格、产品开发、市场份额或模拟环境中的任何其他方面达成一致，以免对未参与合作的团队造成不公平的优势。此类活动在“现实世界”中是违法的，在“模拟”环境中也被视为违法。这将被视为“未经授权的合作”，并构成学术不端行为。此类行为的后果将包括成绩调整和学术诚信调查。

By signing this document you declare:
通过签署此文件，您声明：

1. I participated in formulating the standards, roles and procedures as stated in this contract
   我参与制定本合同规定的标准、角色和程序
2. I understand that I am obligated to abide by these terms and conditions
   我明白我有义务遵守这些条款和条件