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Major Criteria 主要准则 No  Indicator 指示器 a Star Rating 星级

工作良好,并且 放置在合适的地方 地点
working well and
placed in suitable
locations
21.1

禁止吸烟的标志是 安装在整个 厨房和客人 用餐区
No-smoking signs are
installed throughout the
kitchen and guest
dining areas
2. 2. 4
21.2

工业急救 套件安装在 厨房和定期 维护/重新入库 用用品。便携式 除颤器是可选的。
An industrial first aid
kit is fitted in the
kitchen and regularly
maintained / re-stocked
with supplies. Portable
defibrulator is optional.
2. 2. 4

5. 洗手间 餐厅
5. Restroom for
Dining Room
1

厕所位于一个 方便、安全、 不清洁的区域 打扰用餐区
Toilet is located in a
convenient, safe and
clean area that does not
disturb the dining area
2. 3. 4 - - -
2

男厕所和女厕所 是分开的
Male and female toilets
are separated
2. 5 2. 4 - - -
3

地板很好, 干净的条件,不 滑
Floors are in good,
clean condition and not
slippery
2. 2. 4 - - -
4

墙壁和天花板是 在好,干净 条件
Walls and ceilings are
in good, clean
condition
2. 2. 4 - - -
5

门和配件是 在好,干净 条件
Doors and fittings are
in good, clean
condition
2. 0 4 - - -
6

有好的 通风
There is good
ventilation
2. 3. 4 - - -
7 There is good lighting 有很好的照明 2. 3. 4 - - -
Major Criteria 主要准则 No  Indicator 指示器 Star Rating 星级
穿 穿
5 0
8

装饰是可靠的 STAR酒店 分级
Decoration is suiltable
for the hotel STAR
grading
2. 1. 4 - - -
9

厕所隔间不是 宽度小于 90 厘米。 总面积不是 小于
Toilet cubicles are not
less than 90 cm wide.
The total area is not
less than
2. 2. 4 - - -
10

天花板高度不是 小于 2.4 m
Ceiling height is not
less than 2.4 m
2. 2. 4 - - -
Major Criteria No. 6: Swimming Pool Service [2]
主要准则第6项:游泳池服务 [2]
1. Swimming Pool 1. 游泳池 1

一个单独的游泳池没有 深度小于 0.6 m 是 为儿童提供或 主游泳池设有 浅端适用于: 孩子
A separate pool no
deeper than 0.6 m is
provided for children or
the main pool has a
shallow end suitable for
children
2. 3. 4 - - -
2

池面很干净, 密封和维护 定期
Pool surfaces are clean,
sealed and maintained
regularly
2. 3 4 - - -
3

有足够的光线 白天和晚上使用
There is enough light
for day and evening use
2.
3.
0
4 - - -
4

使用说明 游泳池很明显 为游客设置路标
Instructions for use of
the pool are clearly
signposted for visitors
2. 1 4 - - -
5
 
Water must be treated
and filtered to a
suitable international
standard
2. 4. 4 - - -
6
 
Signs indicating depth
of water must be
2. 1 4 - - -
Major Criteria 主要准则 No  Indicator 指示器 Star Rating 星级
 

写在上面或旁边 池
written on or beside the
pool
7
 
There are experienced
pool attendants
2.
0
2. 4 - - -
8

泳池家具是 提供良好、干净 和安全条件 (椅子,桌子,太阳 雨伞)
Pool furniture is
provided in good, clean
and safe condition
(chairs, tables, sun
umbrellas)
2. 2. 4 - - -
9

泳池毛巾是 提供
Pool towels are
provided
2. 1. 4 - - -
10
 
An outdoor shower is
provided to wash off
before entering and
leaving the pool
2. 1. 4 - - -
1. Swimming Pool 1. 游泳池 11
 
The pool area is located
to avoid disturbance
from other operations
of the hotel
2. 2. 4 - - -
12

更衣室和 用于存储的储物柜 提供衣物
Changing rooms and
lockers for storing
clothes are provided
2. 2. 4 - - -
13

有一个急救箱 位于泳池边
There is a first aid kit
located at the pool
2. 0 2. 4 - - -

2. 游泳中的厕所 池
2. Toilet in Swimming
Pool
1

厕所位于 方便游泳池 客人
The toilet is located
conveniently for pool
guests
2. 3. 4 - - -
2

男士独立卫生间 女性是 提供
Separate toilets for men
and women are
provided
2. 2. 4 - - -
3

厕所地板是非 滑
Toilet floors are non-
slip
2. 2. 4 - - -
Major Criteria 主要准则 No  Indicator 指示器 Star Rating 星级
a
0 0
4

厕所墙壁和 天花板很好,而且 清洁条件
Toilet walls and
ceilings are in good and
clean condition
2. 2. 4 - - -
5

门及其配件是 很好,干净 条件
Door and its fittings are
in good and clean
condition
2. 1. 4 - - -
6

有好的 通风
There is good
ventilation
2. 0
4 - - -
7

良好的照明是 提供日和 晚上使用
Good lighting is
provided for day and
evening use
2. 3. 4 - - -
8

装修合适 对于它的类型和等级
Decoration is suitable
for its type and grade

阿拉伯数字。 0
2.
0
1.
4 - - -
9

厕所隔间不是 宽度小于 90 厘米 和总隔间 面积不小于
Toilet cubicles are not
less than 90 cm wide
and the total cubicle
area is not less than
2. 2. 4 - - -
10

天花板高度为 不低于 2.4 m
The ceiling height is
not lower than 2.4 m
2. 2. 4 - - -
Major Criteria No. 7: Personnel [3]
主要标准7:人员 [3]
Staff at all levels 各级工作人员 1

连衣裙 适度/适当地用于 角色,干净整洁
Dress
modestly/properly for
role, clean and tidy
3. 0 2. 4
2 Name tags are used 使用名称标签
3.
0
1. 4 - -
3

工作人员很友好,亲切 和乐于助人
Staff are friendly, kind
and helpful
3. 2. 4
4

会说老挝语和 英语
Able to speak Lao and
English
3.
0
2. 4
Major Criteria 主要准则 No  Indicator 指示器 Star Rating 星级
5

能够提供 基本信息 该省的游客 酒店所在的位置 位于
Be able to provide
basic information to
visitors on the province
in which the hotel is
located
3. 3. 4
2. Luggage carrier 2. 行李架 1

在以下情况下打开门 客人抵达
Opens the door when
guests arrive
3. 0
5
4 - - -
2

友好地迎接客人 乐于助人的态度
Greet guests in friendly
helpful manner
3. 0. 4
3

协助客人前往 房间和放置行李 很好地放在行李架上
Assist guests to the
room and place luggage
nicely on luggage rack
3. 1. 4 - -
4

接听电话 从客人的房间什么时候 它响起不超过 三次
Answering telephone
from guests'room when
it rings not more than
three times
3. 0 0 4 - - - -
5

从以下地点领取行李 客房 5 人以内 被召唤的分钟 (客人离开时)
Pick up luggage from
guest room within 5
mins of being called
(for guest departure)
3. 1. 4 - - -
6

携带所有客人行李 到车辆
Carry all guest luggage
to vehicle
3. 1. 4 - -
7

感谢各位来宾并致以祝福 他们一路平安
Thank guests and wish
them a safe trip
3.
0.
5
4
3. Check in staff 3. 值机人员 1.1

欢迎客人 1分钟内 抵达大堂
Welcoming guests
within 1 minute of
arrival in lobby
3. 1. 4
1.2

欢迎客人 30秒内
Welcoming guests
within 30 seconds
3. 3. 1. 4 - - -
2

迎接客人 友好,乐于助人
Greet guests in
friendly, helpful
3.
0.
5
4
Major Criteria 主要准则 No  Indicator 指示器 Star Rating 星级
manner 方式
3

办理登机手续 高效处理
Process check-in
procedure efficiently
.
0
.
5
4
4 Explain room options 说明房间选项
3.
0
1. 4
5

确认退房日期 等特殊用途 要求
Confirm check out date
and other special
requirements
3.
0 0
0
5
4
6

使用 5-8 分钟 进程签入
Use 5-8 minutes to
process check in
3.
4
7

如果房间还没有准备好 客人:(i) 告诉他们 什么时候房间会 准备 (ii) 存放行李 如有需要 (iii) 邀请 他们留下来等待 房间和优惠免费 水/茶/咖啡
If room is not ready for
guests: (i) tell them
when room will be
ready (ii) store luggage
if needed (iii) invite
them to stay in waiting
room and offer free
water / tea / coffee
3. 1. 4 -
8

有工作人员 提供服务和 帮助客人和 把他们带到房间里
There is staff who
provides service and
help the guests and
bring them to the room
3. 0 1. 4 - - - -
9

说明如何使用所有 里面的设备 房间
Explain how to use all
equipment inside the
room
3. 1. 4
10.1

处理签出 高效,优选 在 分钟
Process check out
efficiently, preferably
within mins
3. 3. 4
10.2.

仅用 5 分钟即可 退房
Use only 5 minutes to
check out
3. 3.
3.
0
4 - - - -
11 Prepare expenditure 准备支出 3. 1. 4 - - -
Major Criteria 主要准则 No  Indicator 指示器 Star Rating 星级

供客人填写的表格 检查并制作一个 5 年内收到 纪要
form for the guest to
check and make a
receipt within 5
minutes
0 0
12

感谢房客 住
Thank guests for
staying
3. 0. 4
4. Guest Services 4. 客户服务 1

友好地迎接客人 乐于助人的态度
Greet guests in friendly
helpful manner
3. 0. 4
2

接听来自以下地点的电话 客房 3 间以内 环
Answer calls from
guest rooms within 3
rings
3. 1. 4 - -
3

在以下情况下保持礼貌和乐于助人 所有时间
Be polite and helpful at
all times
3. 1. 4
4

向客人介绍以下内容 有趣的地方 在城镇周围或 省
Introduce guests to
interesting places
around town or
province
3. 1. 4
5

晨间电话服务 为客人提供时间 5 年内任命 纪要
Morning call service
for guests as time
appointed within 5
minutes
3. 0. 4 -

5. 家政和 拒绝服务
5. House Keeping and
Turn Down Services
1

准备枕头和 Counterpane 之间的
Prepare pillows and
counterpane between
3. 1. 4 - - -
2

打扫房间,然后 浴室有效 并高效地
Clean the room and
bathroom effectively
and efficiently
3. 3. 4
3

保持枕头和 正确使用柜台窗格 并将它们放入 适合的位置
Keep pillows and
counterpane properly
and place them in
suitable position
3. 1. 4 - - - -
No  Indicator 指示器 Star Rating 星级
4

查报纸, 杂志、邮件、 洗衣袋、缝纫 套件、擦鞋剂和 拖鞋都够用的 日期和右边 地方
Check newspapers,
magazines, mail,
laundry bags, sewing
kits, shoe shine and
slippers are all up to
date and in the right
place
3.
0
0 4 - - - -
5

更换眼镜/杯子 以及其他事情 已被使用和 将它们排列在 正确的地方
Change glasses/cups
and other things that
have been used and
arrange them in the
right places
3. 1. 4
6

检查饮用水, 饮料、咖啡、茶、 糖和其他东西 在 Mini Bar 中 - 替换为 需要
Check drinking water,
beverage, coffee, tea,
sugar and other things
in Mini Bar - replace as
needed
3. 2. 4 -
7

更换毛巾、面部护理 毛巾、手巾、 地毯和浴袍 必填
Replace towels, facial
towels, hand towels,
rug, and bathrobes as
required
3. 2. 4
8

更换面巾纸 纸、手纸 纸、浴帽、 卫生纸和 卫生巾袋作为 需要
Replace facial tissue
paper, hand tissue
paper, shower cap,
toilet tissue and
sanitary pad bags as
needed
3. 2. 4
9

更换肥皂, 液体肥皂、洗发水、 牙膏和 牙刷按 星级
Replace bar soaps,
liquid soap, shampoo,
toothpaste and
toothbrush as per
STAR rating
3.
0
0. 4
Major Criteria 主要准则 No  Indicator 指示器 a Star Rating 星级
10 Empty rubbish bins 空垃圾桶

。 0
.
0
1. 4
11

电视和 DVD 遥控器 控件正确无误 地方
TV and DVD remote
controls are in correct
place
3. 0. 4 -
12

空调遥控器 控制在正确的位置
Air conditioner remote
control is in right place
3.
0.
5
4 -

6. 餐饮服务和 自助餐
6. Food Service and
Buffet
1.2

欢迎客人 抵达用餐区
Welcoming guests on
arrival to dining area
1. 4
1.2

欢迎客人 30秒内 -
Welcoming guests
within 30 seconds -
3.
0 0
1. 4 - - -
2

迎接客人 友好,乐于助人 方式
Greet guests in
friendly, helpful
manner
3. 0. 4
3

问房客多少 人们应该有饭吃 在酒店里
Ask guest how many
people shall have meal
in the hotel
3.
0.
5
4 - - -
4

将客人带到他们的 座椅和移动椅子 舒适的坐姿
Take guests to their
seats and move chairs
for comfortable sitting
3.
0.
5
4 - - -
5

收集器皿和 餐厨浪费在三分以内 完成后几分钟 吃
Collect utensils and
food waste within three
minutes after finishing
eating
3. 2. 4
6

感谢各位来宾 离开
Thank guests upon
leaving
3.
0
0.
5
4
7. Dining Room 7. 餐厅 1.1

欢迎客人入住 抵达后 1 分钟至 用餐区
Welcome guests within
1 minute on arrival to
dining area
3. 1. 4 - -
1.2
 
Welcoming guests
within 30 seconds on
3. 1. 4 - - -
Major Criteria 主要准则 No  Indicator 指示器 Star Rating 星级
arrival to dining area 
2

迎接客人 友好,乐于助人 方式
Greet guests in
friendly, helpful
manner
3. 0 4
3

查询预订 - 如果需要
Check for reservation -
if needed
3. 0
 
0.
5
4 - -
4

将客人带到他们的 座位并移动 舒适的椅子 座位
Take guests to their
seats and move the
chairs for comfortable
seating
3. 0. 4 -
5

提供菜单 座位和要求 饮料订单
Provide a menu upon
seating and ask for
drinks order
3. 1. 4 - - -
6

返回嘉宾 接收食品订单 5分钟内 提供饮料
Return to guests to
receive food order
within 5 minutes of
serving drinks
3. 0 4 - - -
7

接收来自的订单 女士优先
Receive an order from
ladies first
3.
0.
5
4 - - -
8

能够回答客人 关于的问题 食物和饮料
Be able to answer guest
questions regarding
food and drinks
3. 0 4 -
9

能够推荐 并回答 客人关于的问题 酒精开启 菜单和饮料清单
Be able to recommend
and answer
guests'questions about
alcohol which is on
menu and drinks list
3. 1. 4 - - - -
10

如有,请告知房客 食物或饮料都用完了 库存/售罄/未售罄 可用或如果 准备工作需要更多时间
Inform guests if any
food or drinks are out
of stock/sold out/not
available or if
preparation takes more
3. 0 0 4 - -
Major Criteria 主要准则 No  Indicator 指示器   Star Rating 星级
than 15 minutes 超过 15 分钟
11

重复所有食物和 客人的饮料 下令确保它 是正确的
Repeat all foods and
drinks that guests
ordered to make sure it
is correct
3. 1. 4 - -
12

将器皿更换为 需要匹配什么 被订购
Change utensils as
needed to match what
was ordered
3. 1. 4 - -
13

在 10 分钟内提供饮料 分钟或正在 命令
Serve drinks within 10
minutes or being
ordered
3. 2. 4 - -
14

在 15 分钟内提供食物 收到后几分钟 订单
Serve food within 15
minutes after receiving
orders
3. 3. 4 - -
15

在 10 分钟内提供甜点 收到后几分钟 次序
Serve dessert within 10
minutes after receiving
order
3. 2. 4 - -
16

收集器皿和 餐厨浪费在3以内 完成后几分钟 吃
Collect utensils and
food waste within 3
minutes after finishing
eating
3. 2. 4
17
 
Ask for guest feedback
on food and drink
3.
5
4
18

感谢房客 选择在餐厅用餐
Thank guests for
choosing to dine in
3.
5
4
19

24小时餐饮 服务对象 房间
24 hr food and drink
service provided to
rooms
3. 2. 4 - - -
Major Criteria No. 8: Security System [3]
主要准则第8号:安全系统 [3]
1

电缆系统 高效、安全且
Electrical cable system
is efficient, safe and
3. 4. 4
Major Criteria 主要准则 No  Indicator 指示器 Star Rating 星级
regularly maintained 定期维护
2

烟雾和热量 探测器位于 酒店各处 并定期 保持
Smoke and heat
detectors are located
throughout the hotel
and regularly
maintained
3. 2. 4
3

消防出口地图和 紧急出口标志 有明确的标记 酒店各处
Fire exit maps and
emergency exit signs
are clearly marked
throughout the hotel
3. 2. 4
4

应急灯是 工作正常
Emergency lights are
working properly
3. 3 1. 4